FAQS

Shop Policies

Welcome! I create work with great love and admiration for my craft! I use porcelain clay and the highest quality sterling silver!

Care instructions

All ceramic jewelry with sterling silver findings can be cleaned with sterling silver cloth or liquid cleaner! Neither cleaning method will damage the ceramic surface or crystal!

Pottery Care

All pottery is dishwasher and microwave safe unless noted otherwise!

Pottery with white gold or gold luster should be hand-washed to preserve the shine! It also should not be placed in the microwave as it is technically a precious metal 🙂

Pottery with matte decals require a little more caution than glossy. To preserve the vibrancy, matte decals should never be scrubbed with an abrasive surface. Always soak first then wipe away for grime 🙂

Glossy decal pots are nearly indestructible! You can scrub and never have to worry about color fade!

I haven't received my item. What can I do?

If you haven’t received your item(s) in the above time stated above, please contact me and I will do what I can to fix any issues.

Payment

Buyers pay at check out using credit card, debit card or PayPal!

Accepted payment methods

Shipping

Items will be packed and shipped after payment is processed.

Processing time is the amount of time it takes me to pack your order and and print out the packing label. I am very prompt and this takes between 1-3 days! Please make sure your address is correct as I have no way of knowing this 🙂

Shipping time will depend on the method you choose! I suggest priority mail although it is slightly more expensive! Priority comes with tracking and insurance so in the uncommon instance USPS loses your package, you are covered!

I am not responsible for lost or stolen packages. Once the package leaves my hands I really have no control over it’s delivery.

Refunds & Exchanges

Although I make every effort to represent my items accurately, I know there can be reasons for return. Please contact me within 5 days of delivery. Buyer is responsible for return shipping. Item must be received in perfect condition within 15 days of delivery for full refund.

I am very proud of my packing skills! However I am not always proud of the way packages are handled while in transit. If your piece arrives damaged please send a photograph of the broken item within 5 days of delivery. I will work with you to replace the item!

Additional Information

I have a snazzy color decal printer so I can put almost ANY image onto clay! Custom orders are welcome and encouraged if you want something extra special or specific!

Please note that if your custom request has no relation to the type of work I am making, I may decline 🙂